Business Overview
Business Name
Line of Business
Size (# Employees)
Your Name
Role / Job Title
Business Challenge (Before HyperLeads)
Briefly describe the main problem you were trying to solve:
How were leads handled before HyperLeads?(e.g. manual calls, email only, limited follow-up, no out-of-hours cover)
Average monthly inbound leads (before HyperLeads):
Average response time to new enquiries (before HyperLeads):
HyperLeads Use Case
Channels Used
WhatsApp
SMS
Voice
Email
Instagram DM
Facebook DM
Primary Objective
Lead Qualification
Appointment Booking
Lead Recovery
Inbound Enquiry Handling
Departments Using HyperLeads
Sales
Marketing
Operations
Client Services
Key Performance Metrics
Average Monthly Revenue (£) - Before HyperLeads
Average Monthly Revenue (£) - After HyperLeads
Estimated Revenue Uplift (%)
Revenue Directly Attributed to HyperLeads (£) - If known
Lead Conversion and Performance
Lead Contact Rate (%) - Before HyperLeads
Lead Contact Rate (%) - After HyperLeads
Conversion Rate (%) - Before HyperLeads
Conversion Rate (%) - After HyperLeads
Increase in Appointments Booked (% or Volume)
Time & Efficiency Savings
Average Call Time (minutes) - Before HyperLeads
Average Call Time (minutes) - After HyperLeads
Estimated Hours Saved per Month
Operational Efficiencies (tick all that apply)
Enquiries handled outside office hours
Reduced missed calls
Fewer unqualified conversations
Faster first response times
Reduced admin workload
Improved CRM data quality
Increased confidence to scale advertising spend
Additional operational impact notes:
Qualitative Impact
What changed for your team day-to-day after implementing HyperLeads?
How has HyperLeads affected the customer or prospect experience?
What surprised you most about the results?
Please complete the sentence below - "Since using HyperLeads we have..."
Recommendation & Approval
Would you recommend HyperLeads to similar businesses?
Yes
No
Do you give permission for this case study to be used for marketing purposes?
Yes
No
Do you approve the use of your company name and logo?
Yes
No
Additional comments/feedback:
